What happens if my items are lost or damaged in transit?
Salon Apothecary does our best to make sure your goods arrive on time and in good condition. Salon Apothecary uses Australia Post Standard parcel delivery and delivery is free over $100. If you as the customer would like to upgrade postage to Australia Post Express postage, Australia post will give automatic compensation up to $100 should loss or damage occur. Please view the Australia Post website for terms and conditions of this service. Salon Apothecary does not accept responsibility for goods lost or damaged in transit.
How much is delivery?
We use Australia Post standard parcel delivery and delivery is FREE with Orders over $100. You may upgrade to Australia Post Express post for a charge of $15 on all orders. Please not that Australia Post is not guaranteed during Covid 19. Check the Australia Post website for details
How long will it take to get my order?
Salon Apothecary allows 4-7 working days for delivery all around Australia – this is just a rough guide as delivery times will vary depending on the service in your area. For Australia Post delivery times please follow this link.
Does Salon Apothecary ship to P O Box Addresses?
Yes, we do send to P O box numbers.
Can I return a product I’m not happy with?
Please choose carefully as items can only be returned if they are faulty, are not what you ordered or you have an allergic reaction to them.
We strongly suggest that you find out your skin/hair type before selecting any items, as this will make it much easier for you to be able to select products that will suit you. If you’d like us to recommend the products that will be best suited to your hair, skin and body please message us for a recommendation.